[Update January 2021: Because of the new entry requirements to the U.S. announced by the CDC, JetBlue will waive all change and cancellation fees and fare differences for customers traveling from now through the end of January 2021.
Customers can rebook flights for travel online through the manage flights section on jetblue.com or by calling 1-800-JETBLUE (538-2583) prior to the original departure time. If you booked on or before January 26, 2021, customers may opt for a full refund.]
JetBlue’s Travel Bank is an online account used to store travel credits. If you have been issued travel credits with JetBlue for one reason or another, you have your own personal Travel Bank account. You don’t need to be a TrueBlue loyalty member to have a Travel Bank account.
This account is created automatically for you the first time you receive travel credits. If you have travel credits, you will need to know more about this “bank” account in order to cash in your credits before they expire and understand what they can be used for.
Below is a comprehensive guide on the JetBlue Travel Bank in 2020.
In this post you'll learn:
What is the JetBlue Travel Bank
A JetBlue Travel Bank account is where your travel credits go, which are issued when you cancel a flight, miss a flight, or are otherwise unable to use your flight ticket for when it was scheduled. Each flyer gets their own Travel Bank account with their own travel credits, even if they were originally traveling in a party. You will receive a Travel Bank account immediately after the first time you are issued credits.
Customers flying through JetBlue airlines may end up with travel credits for any number of reasons.
You can get them for:
- canceling a nonrefundable flight within 24 hours of the departure time,
- canceling a refundable flight at any time,
- not showing up for your flight, or
- missing your flight (for refundable fare).
Please note that travel credits will likely not be equal to the full cost of your ticket after cancellation fees are applied and that you forfeit the full amount of your ticket for nonrefundable tickets that you do not cancel or change before your flight’s departure.
This is how customers receive travel credits when they need to cancel or change a flight, but you can also get travel credits if JetBlue needs to cancel or change your flight (this has happened many times this year as travel restrictions have been put in place due to the pandemic).
If your flight is canceled by JetBlue, you may choose to either take the next available flight to your destination, receive a refund in the form of travel credit, or receive a full refund issued to the original payment method.
If your flight is changed by JetBlue, you may choose to cancel and receive a refund in the form of the original payment method or travel credit if it’s changed within more than 2 hours of the departure time, cancel and receive a travel credit refund if it’s changed within less than 2 hours but more than 1 hour of the departure time, or travel on the next available flight at no additional charge. If your flight is changed in less than 60 minutes from the time it was set to depart, you are not eligible for a refund or to travel on the next available flight without incurring typical change fees.
Who is the JetBlue Travel Bank For
Travel Bank is for anyone with JetBlue travel credits. You don’t need to open an account for yourself once you have credits—JetBlue will do that for you.
Travel credits are not to be confused with JetBlue Vacation travel credits, which are eligible to be used for any part of a Vacations package. This may include travel fare, hotel bookings, or VIP experiences. These credits are issued when a Vacations package is canceled or changed. Travel credits, on the other hand, are issued when a flight is canceled, changed, or missed and are only eligible to be used on future airfare.
Unfortunately for many, travel credits are issued per flyer rather than per party. This can quickly make things complicated as JetBlue allows only one Travel Bank to be used on each reservation. So if, for example, you’re flying in a party of four and all receive travel credit for canceling your flight, you will be able to use only one person’s travel credit when rebooking if you still wish to remain in your party. This policy is strict but JetBlue can help you to book everyone in your party separately within the same reservation if you give their help desk a call at 1-800-538-2583.
How Do I Access My JetBlue Travel Bank
From this login screen, use the username and password provided to you via two separate emails sent when you initially received travel credits to access your account for the first time. Once you’re in, you’ll be able to see the balance and expiration date of each travel credit. Hold onto this login information for future use as this is how you will access your Travel Bank each time (if you don’t have a TrueBlue account).
If you have a TrueBlue account, the loyalty rewards program through JetBlue airlines, you can access your Travel Bank account through this. Just use your regular email and password combo to login and navigate to the Travel Bank section by clicking the dropdown menu next to your name on the dashboard and selecting “Travel Bank.”
Can I Transfer My JetBlue Travel Bank
Travel Bank accounts are non-transferable, but you may choose to use the credits in your Travel Bank to book flights for someone else. The name on a booking does not need to match the name on the Travel Bank account, but only the person for which travel credits were issued may book travel with said credits.
How Long do the Travel Credits Last
The deadline to use travel credits is typically 12 months after disbursal. They are valid for one year after the date they are issued, which is usually immediately upon cancellation, and you are able to see the expiration date for each credit through your Travel Bank account. As mentioned, credits will be put toward reservation costs in order of which ones are nearest their expiration dates.
One nice thing to be aware of when it comes to the expiration is that you do not need to actually travel before credits expire in order to travel on credit. As long as you book a reservation with credits that are still valid, you can fly at any time after the credits were set to expire. Something to be cautious about, however, is canceling flights booked with travel credit. This can be done, but your credits’ expiration dates will not reset—they will expire when they were originally set to expire.
COVID-19 Updates and Extensions
Due to travel complications caused by COVID-19, JetBlue has extended the deadline for credits issued during certain time periods.
Here’s what that looks like:
- Travel credits formerly scheduled for expiration between February 27, 2020, and June 30, 2020, are now valid until December 31, 2020.
- Travel credits issued between the dates February 27, 2020, and June 30, 2020, are now valid for 24 months from the date of issuance.
- All other credits, those issued after June 30, 2020, are subject to the typical 12-month expiration period policy.
Keep an eye on how the coronavirus situation continues to evolve to be sure how long your travel credits will stay valid.
Overall, JetBlue’s Travel Bank is fairly user-friendly, but it has its limitations. The biggest of these is the fact that credits are issued per individual rather than per party, rendering them inconvenient when rebooking travel for more than one person. Otherwise, however, this Bank is straightforward to access and navigate and the travel credits are fairly typical.
If you’re turned off by the idea of Travel Bank of JetBlue’s travel credit program in general, try to avoid missing flights or canceling if at all possible and don’t choose credits over refunds or flights.